Returns and Refunds Policy:

At Uzhra, we are dedicated to providing you with a delightful shopping experience and ensuring that the products you receive meet your expectations. Please review our Returns and Refunds Policy outlined below:

1. Wrong Product Delivered: If, by any chance, you receive a product that differs from what you ordered, we sincerely apologize for any inconvenience caused. In such instances, we offer the option to return the product. Please initiate the return process by contacting our Customer Support within 7 days of receiving the incorrect item. Our team will guide you through the necessary steps to facilitate the return.

2. Return Eligibility: To be eligible for a return due to a wrongly delivered product, the item must be unused, in its original packaging, and in the same condition as it was received. All tags, labels, and protective covers must remain intact.

3. Return Procedure: To initiate a return for a product wrongly delivered, kindly follow these steps:

a. Contact our Customer Support within 7days of receiving the incorrect product. You can reach us at our Instagram handle @uzhra.beauty or email id – contact@uzhra.com.

b. Provide essential order details, including the order number and the product name affected by the issue.

c. Our Customer Support team will guide you through the return process, which may include arranging for the pickup of the incorrect item.

d. Once we receive the returned product, our team will meticulously inspect it to verify its condition.

e. Upon successful verification, we will take appropriate action, which could involve sending the correct product or taking other necessary steps.

4. Contact Us: For any inquiries or concerns regarding our Returns and Refunds Policy, please feel free to contact our Customer Support team at our Instagram handle @uzhra.beauty or email id – contact@uzhra.com. We are here to assist you and ensure your shopping experience remains positive.

We appreciate your choice to shop at Uzhra, and we are fully committed to delivering the best possible service to you. Your satisfaction remains at the forefront of our efforts.